Customer care technicians take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
Qualifications
Completion of Secondary/High School or above
Completion of formal technical training(3+ years)
Professional experience in technical areas
Customer service experience
Product-oriented certificates(e.g.MCSE)
Broad technology knowledge(Operating systems,Hardware)
Proficiency in Office Technology
Willingness to participate in non-standard working-time models(e.g.shift,call
availability,etc..)
Accuracy
Clear communication skills
Ability to work independently
Confident telephone manner
Initiative
Fluency in English and Cantonese
