SKILLS AND COMPETENCIES
You are the right person for this job if you bring in the following:
Excellent customer management skills
•proven ability to work with customers on project- and senior management level
•Project management experience
•Broad understanding of SAP solutions and NetWeaver technology
•Broad understanding of the SAP organization
•Fluency in English and preferably Chinese
EXPECTATIONS AND TASKS
As TQM (f/m) you will be responsible for the following tasks:
•Understand the customer's solution landscape and business processes
•Acquire the role of a trusted SAP advisor inside the customer organization
•Create detailed engagement and service plans and drive their execution
•Coordinate involvement of SAP Support resources onsite and in the back office
•Identify top issues, define according action plan and drive the resolution process
•Report to management and executive level
•Travel requirement at least 50%
WORK EXPERIENCE
The ideal candidate would have:
•Master Degree or equivalent
•A consulting background or a support background with customer focus
职位要点分析：
1）很强的技术背景；可以是technical，或者functional，SAP产品技术类Support；SAP NetWeaver熟练；
2）优秀的softskill 项目管理，协调能力，问题分析，解决能力；
3）与客户沟通协调经验丰富；
面试流程：
如果北京当地，可以马上安排面试，异地可电话面试，
prefer base in Beijing Report to Manager(Shanghai)
