responsibility:
A deep understanding of operations management in Infrastructure outsourcing projects
Mentoring Projects and Project Managers
Knowledge of Incident, Problem Management, Change Management, Configuration Management, Release Management and Asset Management for single/multiple facilities
Ensure SLA commitments are met
Recruit, motivate and develop a highly skilled staff that focuses on service delivery and on meeting the expectations of the business.
Responsible for resolving customer escalations and enhance customer satisfaction
Ensure process adherence by the Team
Achieve and maintain high performance in service delivery.
Monitor and assess Team performance
Analyze service performance data and take corrective measures in service delivery.
Develop collaborative relationships with other domain leads
Support IT Operations Lead on day to day operations role
Responsible to managing the project financials for Service Delivery.
Fluent Cantonese and English
Years of Experience
10+ Yrs (2+ years as manager of a remote Infrastructure outsourcing team) experience in IT infrastructure Management , Service delivery ; Desirable: 15 Years
Product/Service Specific
Good knowledge on Support processes
Knowledge on ITIL processes
Project management skills
Good knowledge on Service Delivery for fairly large and complex project.
Basic understanding of Service Delivery in datacenter environment
Soft Skills
Team Building and Team Leadership skills.
Good man management skills. Should be able to motivate people
Should have experience in working under pressure and handle multiple incidents simultaneously.
Should posses executive reporting skills.
Excellent communication Mandatory :Mandarin and English), Desirable Cantonese
Must have managed a large team of minimum 15 people.
Customer service orientation
Possess strong influencing skills and substantial delivery capability
High energy level and be able to effectively work across cross functional teams
Good planning, organization, and implementation skills.
作者：123jinxiao 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com
