Title: Developer Relations Engineer, Backline
Location: Beijing, China
Job Description:
The Backline Developer Relations Engineer (DRE) is a member of a strong technical staff within the BEA Customer Support organization where the focus is to resolve the most complex customer issues and act as a conduit between the customer and BEA's R&D organization. The Backline DRE will also act as a mentor to junior engineers and new hires. This position requires strong communication and customer management skills, as technical support at the backline level is provided to global customers with mission critical applications.
Major duties and responsibilities:
- Be part of a team of engineers providing world-class software support to IT organizations and software developers across the globe on BEA products, with primary emphasis on BEA WebLogic Server but potentially including WebLogic Portal, WebLogic Integration, or WebLogic Workshop.
- Understand two or more BEA products in their entirety and demonstrate the ability to traverse software code to find bugs.
- Be able to develop sample applications, instrument BEA product code, and gather technical data as required to solve complex customer issues.
- Engage third party vendors to assist in the troubleshooting process.
- Travel to customer sites for quick resolution to urgent customer issues.
- Clearly articulate to customers and BEA management a problem definition and resolution plan.
- Act as a mentor to frontline support engineers by providing in-depth training and coaching as needed.
- Work with R&D and PM (Product Management) to contribute to product quality, product enhancements and product design decisions.
Minimum Qualifications:
- 4+ years of work experience in customer support, professional services and/or software development with related technologies.
- Ability to work independently with minimal management direction.
- Passion for working with people and a strong interest in helping BEA's customers succeed.
- Very strong written and verbal communication skills in Mandarin and English, with an ability to speak confidently with both engineers and senior management.
- Ability to learn new technologies quickly.
- Ability to multitask effectively and work well under pressure.
- 2+ years of Java and J2EE experience.
- 2+ years of experience with BEA WebLogic Server/WebLogic Platform or other application server technology.
- Experience with RDBMS like Oracle 8i/9i, MS SQL Server 7/2000 Knowledge of operating system flags and utilities for NT and UNIX based systems.
Additional Qualifications:
- High degree of proficiency in English
- Prior experience with BEA Products
Education:
- BS/MS degree in Computer Science or Electrical/Electronics engineering
If you are interesting, please send your both English and Chinese resumes to [email protected]
