| 作者 |
 Analyst, Emp Care COE---030 |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Dimension & Scope:
The Analyst; Employee Care Centre of Excellence will provide expertise in the areas of employment legislation; payroll; HR/Benefits; and training to Operational Service Centre teams; and to Project Implementation Teams.
Principal Duties and Responsibilities:
· Provide pre-sales support to the Employee Care Sales and Solutions team.
· Participate in blueprint design workshops, providing subject matter expertise as required
· Consult with BTS team in determining viable business solutions at a country-specific and operational level
· Provide specific subject expertise to the project implementation team.
· Undertake specific activities with the client in accordance with the Project Plan.
· Design detailed process and procedures, including client and country-specific operational procedures and Advisor User Guides that support the future compliance with the Contract of Services and Work Order agreed with the client.
· Design and delivery of training and development programmes for the operations team, project team and client, if appropriate.
· Coordinate User Acceptance Testing phases, including the collation of feedback to the project manager/client and Issue Management and Resolution
· Provide input to development of Service Level Agreement definitions and ongoing measurement of service delivery, particularly when language skills are required
· Provide expertise to the Operations Manager(s) and their team(s).
· Continuously review and improve Employee Care procedures to ensure that they conform to changing customer requirements and reflect updates in country specific employment legislation
· Provide training support and/or tools that support the knowledge management of the above.
· Work across client teams to ensure that a cohesive, standardized approach (in area(s) of expertise) is maintained for delivery of service across Employee Care.
· Provide ongoing support and issue resolution (in areas of expertise) for operational escalations across client teams.
Education & Professional Certifications:
· Bachelor’s degree in related field from a four-year college or university with three to five years related experience; or
· Equivalent combination of education and experience.
Candidate Profile:
· Ability to work both independently and as part of a team
· Demonstrate knowledge of basic project management
· Strong written and oral communication skills
· Knowledge of business processes, customer service concepts and practices
· Ability to provide and manage feedback to Operations Manager(s) / project manager(s).
· Ability to resolve problems both pragmatically and /or creatively when required
· Proven ability to analyze and recommend improvements to work processes/policies
· Ability to work well under pressure
· Demonstrate skills in training, coaching and facilitation
· Demonstrate proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Annie
大连登龙门 猎头部
Web Site:www.denglongmen.com
TEL:86-411-84809315,84809316,84809317,84809318
Email:[email protected]
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Analyst, Emp Care COE---030 -- windy - (3155 Byte) 2006-4-07 周五, 17:27 (726 reads)
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