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 Manpower China: Service Delivery Manager |
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alexmp
[博客]
[个人文集]
头衔: 海归少校
性别: 
加入时间: 1970/01/01
文章: 83
来自: Shanghai JW Grace Consulting Co., Ltd.
海归分: 22982
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作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Service Delivery Manager
Location:Shanghai, Nanjing
The Service Delivery Manager (SDM) role is a new role within Oracle Support Services, and is part of a new initiative called the Enterprise Support Programme.
The SDM will work closely with up to three selected customers and will normally be assigned to a customer for the duration of the implementation (and possibly transition) stages of an e-Business suite implementation.
The customer will not be charged for this service and the objectives of the SDM are to improve customer satisfaction and make the customer a good reference account for Oracle.
RESPONSIBILITIES:
* Act as the key contact for the customer within Oracle Support
* Establish a strong, relationship with the primary customer contacts and act as the customers advocate within Oracle Support whenever necessary
* Apply best practices in supporting e-Business Suite implementations and assist the customer to set up an effective infrastructure to take advantage of these best practices.
* Be pro-active and customer orientated, engaging customers before problems arise, rather than after.
* Endeavour to ensure that the customer does not become critical.
* Work with agreed senior contacts in the client's organisation to deliver a value based service and constantly review the service for suitability and performance.
* Establish terms of reference with the customer and provide regular progress reviews to the customer, the local CSO and the Enterprise Support practice in line with these terms of reference
* Develop an understanding of the customer's key drivers in relation to the project and more broadly to develop a value based relationship to allow the most effective deployment of Support services for the customer.
* Work with the Support Sales team to shape support solutions to satisfy the customers changing requirements
* Identify future revenue opportunities in all LOBs
* Participate in virtual teaming X-LOB, especially on account planning, communication of opportunities and communication of risks, issues and problems.
PERSONAL ATTRIBUTES:
* Outstanding inter-personal and communication skills
* Commercially aware with some project management experience
* Not primarily a technical role but demonstrable knowledge of services environments a must eg. Support Systems and their interfaces, significant components of the customer's architecture , awareness and ability to articulate best practice and engage with the customer in these areas.
* Understanding of the business functionality of Oracle Applications a distinct advantage
* Strong team player
* Effective networking across LOB and within the customer
* Prepared to challenge and demonstrate sound logical approach to problem resolution
* Confident to operate at senior level within Customer and Oracle Corporation
* Ability to operate effectively under pressure.
EXPERIENCE:
Minimum of 5 years in client facing roles ideally in roles which include accountability for quality of software service delivery
Minimum of 10 years in the IT industry (preferably using Oracle technology but this is not a prerequisite)
Educated to degree level or equivalent
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At Manpower, we have been in the people business for more than 50 years, providing the right job at the right time. As a world leader in the employment services industry, we provide jobs to people through a network of 4,300 offices in 68 countries and territories worldwide.
Whether you are looking for a new and challenging career opportunity or an organisation that can provide your company with tailor-made human resources solutions, you can count on Manpower.
万宝盛华是全球知名的人才派用以及人才推荐的领导品牌。目前在全球68个国家中共有4300个分公司为我们的客户提供各式各样人力资源服务。
万宝盛华为两百多万人提供职业发展的机会，同时为全球40多万个公司企业服务，以创新的方式，提供最佳人力资源方案，增加企业竞争力。因此，让我们成为您的事业伙伴。
www.manpowerprofessional.com.cn, www.manpower.com.cn
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Alex Lu
Consultant
I.T.
Manpower Professional
Room 2808-2811, Information Tower,
No. 211, Century Avenue, Pudong
Shanghai 200120, China
T: +86 21 58782618 Ext. 327
[email protected]
www.manpowerprofessional.com.cn
作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Manpower China: Service Delivery Manager -- alexmp - (4448 Byte) 2006-5-22 周一, 13:58 (1983 reads)
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