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 Manpower China: Senior Manager -Operations(600K+) |
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alexmp
[博客]
[个人文集]
头衔: 海归少校
性别: 
加入时间: 1970/01/01
文章: 83
来自: Shanghai JW Grace Consulting Co., Ltd.
海归分: 22982
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作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Manpower China: Senior Manager - GM-Operations
Location: Shanghai
PRINCIPAL RESPONSIBILITIES
A. Service Delivery
Responsible for overall service delivery
Managing large team of multiple processes in the location and ensuring SLA’s and Matrices for Productivity and Quality, are met.
participate in client and management business reviews (QBRs/MBRs)
Carry the revenue and profitability target as decided by VP operation
Involve himself/herself from the time of sales pitch and ensure smooth transition.
Plan for the ramp up requirement, ensure onsite readiness from the people, process ,infrastructure and technology perspective.
Manage strong customer relationship to ensure any escalation is managed well.
Responsible for implementing tools and methods as per internal WBPO requirements
Focus on stabilizing the process and meeting the customer expectation while optimizing the cost.
B. Process Improvement
Drive process improvement measures like GB,Lean,Six Sigma. And drive Projects on quality improvements.
Create and implement best practices across all processes
Present best practices of the processes to the prospective customer.
C. People
Provide functional support and direction to the team on customer support needs.
Manage attrition and ensure succession planning
Plan career progression for employees. Prepare robust plan to track the career aspirations of top performers of the processes.
Responsible for overall team leadership
CRITICAL SKILLS REQUIRED
Technical
Strong domain knowledge and experience of the Finance and Accounting field
Must have excellent understanding of Local GAP including US/UK/European and Korean GAP
Advanced knowledge of PC technology-DOS, applications and online tools especially Excel
Expert knowledge of service procedures
Strong analytical skills with an ability to solve complex problems.
Behavioral
Very high Achievement orientation. Should demonstrates determination and sustained energy in the face of a impediments to set and meet challenging targets.
Ability to think strategically and translate strategy into action plans.
Very high on commitment to excellence. strives for perfection creates efficient processes and streamlines the existing one
Strong planning and execution ability
Must have the ability to drive change
Excellent English written and spoken communication skills
Demonstrated Experience of handling large teams/ departments
Very high customer orientation
Strong interpersonal relationship skill.
Candidate Specifications
Must be an Accountant Professional (equivalent to CA/ICWA) or an MBA Finance from a premier institute
6 - 12 years of Post Qualification experience
Experience of a BPO industry/Shared services centre would be an added advantages.
Alex Lu
Consultant
I.T.
Manpower Professional
36F, Xin Mei Union Square,
No. 999 Pudong Road(S.), Pudong
Shanghai 200120, China
T: +86 21 58782618, ext. 6657
D: +86 21 38606657
E: [email protected]
MSN: [email protected]
www.manpowerprofessional.com.cn
作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Manpower China: Senior Manager -Operations(600K+) -- alexmp - (3084 Byte) 2007-11-15 周四, 17:44 (3435 reads) - RE -- Brenda029 - (10 Byte) 2007-11-19 周一, 16:24 (332 reads)
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