Roles and Responsibilities:
Establish and manage longer term relationships with preferred partner/vendors, resulting in higher quality and more cost effective contribution.
Increase communication between GIS and our vendors and manage relationships and flow of information effectively across a variety of stakeholders (e.g., vendors, operations managers, project managers).
Work with vendors to ensure quality customer service delivery.
Investigate problems identified and follow up until the issue is satisfactorily resolved.
Anticipate potential support problems and develop viable vendor strategies.
Resolve conflicts that may arise in operational relationship between vendor and business stakeholders.
Partner with stakeholders to ensure process and expectation alignment and to address any issues as they arise.
Assess vendor management practices, anticipate future requirements and research and analyze emerging trends
Keep own knowledge up to date on new initiatives, tools or policy changes.
